The Windows 10 N update 1709 removes the Media Feature Pack used for image automation, and you have to reinstall it.
- Windows 7 update KB 2533623
- Window 7 N update KB 968211
- Windows 7 SP1 Update for Universal C Runtime
- Windows 8.1
- Windows 8.1 N Media Feature Pack KB 2835517
- Windows 10
- Windows 10 N Media Feature Pack KB4039813
- Windows Server 2008 R2 update KB 963697 and the Desktop Experience feature
- Windows Server 2012 R2
Please note that Windows Server 2012 R2 Standard and Datacenter require the Essential experience role, Essentials Media Pack, and lastly Update for Universal C Runtime.
- Windows Server 2016
- Citrix environments (!)
- minimum: 4.5.2
(!) Robots can be installed in Citrix environments if they meet the following requirements:
- They are licensed through Orchestrator and not locally;
- The machine name does not change every time it is spawned.
Please note that if you license your Robot locally, in the Citrix environment, you have to do it every time you start the Citrix machine.
In rare cases, the Robot stops working and throws an error which states that it does not have access to a temporary file. This is caused by a Windows 7 or Windows Server 2008 R2 issue and can be solved by installing this hotfix. Apply this hotfix only to systems that are experiencing the problem described.